You can find answers to many common questions below. Have another question? Email us any time at [email protected] We’re here to help!

What is 2TopUp ?

2TopUp is a way to buy prepaid mobile phone credit (prepaid airtime or mobile top-up) using differents payments method like Bitcoin, Epay, Perfectmoney, Payeer, Okpay, AdvCash, BTC-E and others. You can buy mobile credit for most mobile networks around the world.

Are there any fees for using 2TopUp?

Fees depend on what payment method you will use, you can find here all fees applicable for each payment method.

Is there any limit to how much prepaid mobile phone credit I can buy?

No. You can buy as much prepaid mobile credit as you like.

How long should it take to receive the credit?

As soon as we receive your payment, you should receive the mobile phone credit. This takes a few minutes (Usually 10 minutes or less).

How will I know the credit has been applied?

Once payment done, you will be redirected to your order status page, and then you check if Delivered.

What if my mobile network is not supported?

We are working to connect all mobile networks in the world. If your mobile network is not supported, please send us an email with the details.

Can I buy prepaid mobile credit for someone else?

Yes. You can buy prepaid mobile phone credit for any mobile phone number, even someone else’s.

Can I cancel a transaction?

Unfortunately, once you make a payment, it cannot be reversed.

Can you refund me?

Yes, in the case there was a technical error delivering the top up to the recipient, you are entitled to a full refund.